Hardware

The part of the stack somebody has to physically install.

Terminals, kitchen displays, cameras, and networking, specified for the room, installed by people who have done it before, and supported by the same company that answers the software call.

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99.98% terminal uptime across the fleet

Specified for the room

A drive-thru, a wet line, and a retail counter need different hardware. A site survey decides it rather than a catalogue page.

Installed, not shipped

Mounting, cabling, network, and a staffed go-live. The boxes do not arrive on a pallet for your GM to figure out.

One support number

When a terminal will not take a card, you do not have to prove whose fault it is before someone helps.

Offline is a mode, not a crash

Terminals keep taking orders and cards through a network outage and reconcile when the line comes back.

Hardware questions

Do I have to buy hardware from Prinvia?

No. Prinvia runs on supported third-party hardware you already own. Buying through Prinvia adds the site survey, installation, and single-vendor support.

What happens if the internet goes down?

Terminals continue taking orders and card payments offline and reconcile automatically when connectivity returns. Cached menu and pricing data keep the floor running.

Is installation included?

Installation, mounting, cabling, network configuration, and a staffed go-live are included on hardware purchased through Prinvia.